The short version
Changed your mind? Ask within 14 days of any payment, whether it's your first or a renewal, and you'll get that payment back in full. No questions asked.
1. Full refund within 14 days
If you ask within 14 days of a payment, we'll refund that payment in full. This applies to the first payment, to every monthly or yearly renewal, and to the charge for upgrading your plan. You don't have to give a reason, though we'd like to hear it.
The free trial costs nothing, so there's nothing to refund. You can try every feature for 14 days before you pay.
2. How to ask for a refund
Creem is our merchant of record and processes every refund. To ask for one:
- Email us at cloyd.abad@costbook.app with your business name and the email address on your receipt. We'll issue the refund through Creem.
- Creem emails you a receipt and an invoice for every payment. You can also find your orders at Creem's order portal under the email you paid with.
Refunds go back to the payment method you used, including any tax that was charged. Once Creem has issued a refund, your bank may take a few business days to show it.
3. What happens after a refund
Refunding a subscription payment cancels the subscription and the period it paid for. Your business becomes read-only: you can still sign in, see everything and download it, and nothing is deleted. You can subscribe again whenever you're ready.
4. After 14 days
After 14 days, payments aren't refundable, and we don't refund unused days or months. You can cancel at any time from your billing settings to stop the next renewal. You keep full access until the end of the period you've paid for.
We will always refund, at any time:
- payments taken in error, such as a duplicate charge;
- the unused part of a prepaid period if we stop serving your business without cause, substantially reduce what your plan includes, or change our terms and you cancel because of it. See our terms of service.
5. Creem's terms and your legal rights
Creem's buyer terms also apply to your purchase, and Creem handles refunds and chargebacks under its own procedures. Nothing in this policy limits any right to a refund that you have by law.
6. Contact
Questions about a charge or a refund are welcome.
- Operator: Cloyd C. Abad, a sole proprietor doing business as Stewardship Website Application Services
- Address: Dumaguete City, Philippines
- Email: cloyd.abad@costbook.app